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Shaw My Account

RESPONSIVE WEB APP • UX LEAD • WORKSHOP

Originally conceived as an optimization of the outdated shaw my account experience. This project instead became a rapid re-design, establishing the UX framework for subsequent iterations as more functionality was added.

Results

Shaw My Account redesign launched in November of 2014, visits increased by 22%, overall increase in customer satisfaction and more users were able to complete or resolve a task.

Client

Shaw

Launched

November 2014

Role

UX Lead

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